Free Helpdesk Software

Today I’m trying one of the free helpdesk software, download off the net called “SysAid”.  Not sure how popular it is, but it seems to be on the market for a while.  I can’t really compare it with the popular ones but for what it does and free of charge (most importantly), it’s really good.

Originally I was looking for free “Knowledge Base” software, this software does a lot more.  It handles helpdesk ticketing system, asset management, remote support (yes, it builds in), system monitor, performance benchmarking and more … well, I’m still trying it, so I can’t really comment on it.  If some used this before or know something better, please drop a few word.  Otherwise, this is handy if you are looking for the same thing.

http://www.ilient.com/