Today I’m trying one of the free helpdesk software, download off the net called “SysAid”. Not sure how popular it is, but it seems to be on the market for a while. I can’t really compare it with the popular ones but for what it does and free of charge (most importantly), it’s really good.
Originally I was looking for free “Knowledge Base” software, this software does a lot more. It handles helpdesk ticketing system, asset management, remote support (yes, it builds in), system monitor, performance benchmarking and more … well, I’m still trying it, so I can’t really comment on it. If some used this before or know something better, please drop a few word. Otherwise, this is handy if you are looking for the same thing.